What should a custodian do when a request for records is ambiguous?

When a request for records is ambiguous, it is essential for the custodian to seek clarification from the requester. This is important because an ambiguous request can lead to confusion regarding what specific information is being sought. By reaching out for clarification, the custodian ensures that they understand the requester's intent and can provide the most accurate and relevant information.

Clarification helps to avoid potential misunderstandings and ensures compliance with public records laws, which often require custodians to assist requesters in understanding the nature of their requests. Additionally, seeking clarification can help streamline the process, making it more efficient for both the requester and the custodian. By taking this proactive approach, the custodian can fulfill their duties effectively while maintaining transparency and accountability.